POLICIES

Effective Date: 22 January 2026 | Last Updated: 10 March 2026

1. ABOUT US

Hydrotech NZ is a New Zealand-registered business dedicated to providing premium hydrogen water bottles.

Email: support@hydrotechnz.com
Customer Support Hours: 24/7 (average response time: 1 hour)

By using our website (hydrotechnz.com) or purchasing our products, you agree to these Terms and Policies.

2. TERMS & CONDITIONS

2.1 Order Acceptance

All orders are subject to acceptance by Hydrotech NZ. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent activity.

2.2 Pricing & Payment

• All prices are displayed in your selected currency (NZD, AUD, USD, etc.) and include GST where applicable for New Zealand orders.
• Payment is processed at the time of order via our secure payment providers (Shopify Payments, PayPal, Apple Pay, Google Pay, or credit/debit card).
• International customers are responsible for any currency conversion fees charged by their bank or payment provider.

2.3 Product Descriptions

We make every effort to display products accurately. However, we do not guarantee that product descriptions, images, or other content are error-free, complete, or current. If a product you receive differs materially from its description, you may return it under our Returns Policy.

2.4 Intellectual Property

All content on hydrotechnz.com — including text, images, logos, graphics, and software — is the property of Hydrotech NZ or its licensors and is protected by New Zealand and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

2.5 Limitation of Liability

To the maximum extent permitted by law:

• Hydrotech NZ's total liability for any claim arising from or related to our products or services is limited to the purchase price of the product(s) in question.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law.

2.6 Indemnification

You agree to indemnify and hold Hydrotech NZ harmless from any claims, damages, or expenses (including legal fees) arising from your breach of these terms or misuse of our products.

2.7 Governing Law & Disputes

These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts. However, this does not affect your statutory rights as a consumer.

Dispute Resolution: Before initiating any legal action, you agree to contact us at support@hydrotechnz.com to attempt to resolve the dispute informally. We will respond within 14 days.

3. SHIPPING POLICY

3.1 Processing Time

All orders are processed within 2 business days (Monday–Friday, excluding public holidays).

3.2 Delivery Timeframes

New Zealand: 1–5 business days — $1 Express Shipping
Australia: 5–10 business days — $1 Express Shipping
International: Up to 15 business days — $45 Express Shipping

Delivery timeframes are estimates and may vary due to courier delays, customs processing, or circumstances beyond our control.

3.3 Important Shipping Information

• Address: Please provide a valid physical residential or business address. We do not ship to PO Box addresses.
• Tracking: All orders include tracking. You will receive tracking details via email once dispatched.
• Signature: Depending on the courier, a signature may be required upon delivery.
• Failed Delivery: If delivery fails due to an incorrect address provided by you, redelivery costs will be at your expense.

3.4 International Orders

• Customs & Duties: International customers are solely responsible for any import duties, taxes, customs fees, or brokerage charges imposed by their country. These are not included in our prices.
• Customs Delays: We are not responsible for delays caused by customs inspections.

3.5 Lost or Damaged Shipments

• If your order appears lost, contact us within 30 days of the dispatch date.
• If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund.

4. 30-DAY MONEY-BACK GUARANTEE (Change of Mind)

We offer a 30-day money-back guarantee so you can try Hydrotech with confidence. This is in addition to your statutory rights.

4.1 Eligibility

• You must request your return within 30 days of delivery (not purchase date).
• The product must be in resaleable condition: undamaged, with all original packaging, accessories, and documentation included.

4.2 What's NOT Eligible

• Products not in resaleable condition (excessive wear, damage, permanent marks).
• Products with missing components (box, USB-C cable, user manual, bottle lid, glass bottle, ioniser base).
• Products damaged through misuse or accident.
• Partial bundle returns: If you purchased a bundle, all items must be returned together.

4.3 How to Return

Step 1: Contact Us
Email support@hydrotechnz.com with your order number, reason for return, and clear timestamped photos of the complete product (showing all components).

Step 2: Await Approval
We will review your request and confirm eligibility within 2 business days. If approved, we will provide the return address.

Step 3: Ship Your Return

• Return shipping is at your expense.
• Use a trackable courier service — Hydrotech NZ is not liable for returns lost in transit.
• Pack items securely to prevent damage.

Step 4: Refund Processing
Once we receive and inspect your return (allow up to 7 business days):

• Approved refunds will be issued to your original payment method within 5–10 business days.
• Original shipping costs are non-refundable for change-of-mind returns.
• A restocking fee of up to $10 NZD may apply if accessories are missing or the item cannot be resold as new.

4.4 Gifts With Purchase

If you received a free gift with your order and wish to return the main product, you must also return the gift. If the gift is not returned, its retail value will be deducted from your refund.

5. CONSUMER GUARANTEES (YOUR STATUTORY RIGHTS)

5.1 New Zealand Customers — Consumer Guarantees Act 1993

Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA). You are entitled to:

• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

These rights apply regardless of our 30-day money-back guarantee or 12-month warranty and are not limited by any timeframe.

5.2 Australian Customers — Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5.3 Faulty Products

• Contact us at support@hydrotechnz.com with your order number and description of the fault (include photos/videos if possible).
• We will assess the issue and, if covered under consumer guarantees, provide a repair, replacement, or refund at no cost to you — including return shipping.

Note: Consumer guarantee rights exist independently of our commercial warranty and cannot be excluded or limited.

6. 12-MONTH WARRANTY

In addition to your statutory rights, Hydrotech NZ provides a 12-month commercial warranty against manufacturing defects.

6.1 What's Covered

• Glass bottle integrity
• Ioniser unit and electronics
• USB-C charging port
• LED indicators
• Included accessories (lid, cable)

6.2 What's NOT Covered

• Damage from misuse, accidents, drops, or improper handling
• Damage from use with liquids other than water
• Cosmetic damage (minor scratches, scuffs) that does not affect function
• Normal wear and tear
• Consumable parts (seals, gaskets) after their natural lifespan
• Products purchased from unauthorised resellers
• Products with removed or altered serial numbers

6.3 Important Notice

Modifying, disassembling, or attempting to repair your Hydrotech bottle yourself may affect your warranty claim. However, this does not limit your rights under the Consumer Guarantees Act (NZ) or Australian Consumer Law.

6.4 How to Make a Warranty Claim

Step 1: Contact Us
Email support@hydrotechnz.com with your order number or proof of purchase, a description of the issue, and photos or videos demonstrating the defect.

Step 2: Assessment
We will assess your claim within 3 business days and advise on next steps.

Step 3: Return for Inspection (if required)

• We will provide return instructions and the return address.
• Return shipping for warranty claims is at your expense initially.
• If the claim is approved, we will reimburse reasonable return shipping costs.

Step 4: Resolution
Upon inspection (within 5–7 business days of receipt):

• If covered: We will repair or replace the defective product and ship it back at our expense within 10 business days.
• If not covered: We will return your product and advise on repair options. You will be responsible for return shipping.

6.5 Proof of Purchase

A valid order confirmation email or receipt is required for all warranty claims.

7. SEASONAL / PROMOTIONAL POLICIES

7.1 Black Friday, Cyber Monday & Holiday Sales

• Extended processing: Orders may take up to 15 business days to dispatch due to high volume.
• Courier delays: Delivery timeframes may be longer than usual due to courier network congestion.
• Christmas cut-off (NZ): For guaranteed pre-Christmas delivery, place orders by 15 December.

7.2 Sale Items

• All sale items are eligible for returns under the same 30-day money-back guarantee and consumer guarantee rights.
• Our 12-month warranty applies equally to sale and full-price items.

8. PRIVACY POLICY

Last Updated: 27 May 2025

Hydrotech NZ is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

8.1 Information We Collect

• Personal Information: Name, email, phone number, shipping & billing addresses, payment details
• Order Information: Products purchased, order history, transaction details
• Communication Data: Emails, chat messages, social media interactions with us
• SMS Data (if opted in): Phone number, message content, timestamps
• Usage Data: IP address, browser type, device information, pages viewed, browsing behaviour

8.2 How We Use Your Information

• Process and fulfil your orders
• Communicate about your orders, inquiries, and account
• Provide customer support
• Send marketing communications (where you have consented or where permitted by law)
• Improve and personalise your website experience
• Detect and prevent fraud
• Comply with legal obligations

8.3 SMS Communications

• We may send order updates, delivery notifications, promotional offers, and support messages.
• Opt-out: Reply STOP to any SMS to unsubscribe.
• We do not share your phone number with third parties for their marketing purposes.

8.4 Data Sharing

We share your information only with service providers (payment processors, shipping couriers, email/SMS platforms) under strict confidentiality agreements, and with legal authorities when required by law. We do not sell your personal information to third parties.

8.5 Data Retention

• Order data: Retained for 7 years for tax and legal compliance.
• Marketing data: Retained until you unsubscribe or request deletion.
• Website analytics: Retained for 26 months (anonymised thereafter).

8.6 Cookies & Tracking

Our website uses essential cookies (cart and checkout functionality), analytics cookies (Google Analytics), and marketing cookies (ad delivery and campaign tracking). You can control cookies through your browser settings.

8.7 Your Rights

You have the right to access, correct, or delete your personal data, and to withdraw consent at any time. Email support@hydrotechnz.com with "Privacy Request" in the subject line. We will respond within 14 days.

8.8 International Transfers

Your data may be processed in countries outside New Zealand where our service providers are located. We ensure appropriate safeguards are in place.

8.9 EU/UK Customers (GDPR)

Our legal basis for processing is contract performance (for orders) and legitimate interests (for website improvement and fraud prevention). You have additional rights under GDPR, including data portability and the right to lodge a complaint with your local data protection authority.

8.10 Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children.

8.11 Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure.

8.12 Policy Updates

We may update this policy from time to time. Material changes will be notified via email or website notice. Continued use of our website after changes constitutes acceptance.

9. PRODUCT SAFETY & USAGE

9.1 Intended Use

Hydrotech bottles are designed for use with clean drinking water only (tap, filtered, or lightly mineralised water).

9.2 Do NOT Use With

• Carbonated beverages
• Juices, smoothies, or other liquids
• Hot water above 50°C (122°F)
• Any liquid other than water

Using the bottle with non-approved liquids may damage the device and void your warranty.

9.3 General Safety

• Keep the charging port dry during use
• Do not submerge the ioniser base in water
• Charge only with the included USB-C cable or equivalent
• Do not attempt to disassemble or modify the device
• Keep away from children under 12 without adult supervision

9.4 Health Disclaimer

Hydrotech hydrogen water bottles are wellness products. We do not claim that our products diagnose, treat, cure, or prevent any disease. If you have a medical condition, consult your healthcare provider before use.

9.5 Hydrotech Refresh+™ Cleaning Tablets

Hydrotech Refresh+™ bottle cleaning tablets are a maintenance accessory designed exclusively for cleaning the ioniser chamber of Hydrotech hydrogen water bottles.

⚠ NOT FOR HUMAN CONSUMPTION. These tablets contain citric acid, sodium bicarbonate, and tartaric acid in a non-edible formulation. They must not be ingested under any circumstances. Keep away from children. Avoid eye contact. If swallowed, seek immediate medical attention.

HSNO Approval Number: HSR003138.

These tablets are not a disinfectant, steriliser, or medical cleaning solution. Always rinse the bottle thoroughly multiple times after use and allow to air dry completely before drinking from the bottle.

Usage Instructions:

1. Empty and rinse bottle.
2. Add 1 tablet.
3. Fill halfway with warm (not boiling) water.
4. Allow to dissolve fully.
5. Soak for 20–30 minutes. (Heavy scale: up to 60 minutes.)
6. Do not run hydrogen cycle during cleaning.
7. Rinse thoroughly multiple times.
8. Allow bottle to air dry completely before use.

10. CONTACT US

Trading Name: Hydrotech NZ
Email: support@hydrotechnz.com
General Inquiries: Response within 24 hours
Urgent Issues: Within 1 hour (during business hours)

11. CHANGES TO THESE POLICIES

We reserve the right to update these policies at any time. Changes take effect when posted on this page. We encourage you to review this page periodically. Material changes affecting existing orders will be communicated directly.

12. SUBSCRIPTION TERMS (Hydrotech Refresh+™)

12.1 Subscription Plan

The Hydrotech Refresh+™ Subscribe & Save plan delivers a 12-tablet (3-month supply) refill every 12 weeks at a 30% discount off the one-time purchase price.

12.2 Cancellation Policy

You may cancel your subscription at any time after your second order has been fulfilled. Cancellation requests made before the second order is fulfilled cannot be processed. To cancel, email support@hydrotechnz.com or manage your subscription via your account portal.

12.3 Flexibility

You may skip or reschedule a delivery at any time through your account portal with no penalty.

12.4 Billing

You will be charged at the subscription rate on each renewal date. Pricing is subject to change with 14 days' notice to your registered email address.

These policies were last reviewed on 10 March 2026.