POLICIES

 

At Hydrotech NZ, we strive to provide our customers with the best shopping experience possible. To ensure transparency and clarity, we have outlined our shipping, terms and conditions, warranties, and refund policy below.


Shipping

We offer fast and reliable shipping to ensure your order arrives safely and on time.

Processing Time:
All orders are processed within 2 business days.

New Zealand Orders:

Standard Delivery: 1–5 business days

Australia Orders: (Now available)

Standard Delivery: 5–10 business days

International Orders (outside NZ & AU):

Delivery Time: Up to 15 business days

Import Fees: International customers are responsible for any applicable import duties, taxes, or customs fees.

Please note that delivery timeframes are estimates and may vary slightly due to courier delays or customs processing.

Shipping Address Notice:

Please provide a physical residential address at checkout. Unfortunately, we do not ship to PO Box addresses.

Terms & Conditions

By using our website and making a purchase, you agree to our Terms & Conditions, which govern site usage, product purchases, and all other interactions with Hydrotech NZ. Please review these terms before completing your order.

30-Day Money-Back Guarantee

 

Eligibility
Request your return within 30 days of the original purchase date.

Pre-Return Photo Inspection
Before shipping anything back, email clear, timestamped photos of the fully assembled product (showing the box, USB-C cord, user manual, bottle lid, glass bottle and ioniser) to support@hydrotechnz.com. We’ll confirm eligibility and provide the return address.

Condition of Return
The product must be in good, working condition. Any damage beyond normal handling (cracks, deep scratches, corrosion) may render the return ineligible.

Return Shipping
You are responsible for all return shipping costs. Please use a trackable courier—Hydrotech NZ is not liable for lost or damaged returns.

Refund Process
Once we receive and inspect your return (allow up to 7 business days), we’ll issue a refund to your original payment method. Refunds can take 5–10 business days to appear in your account. A restocking fee of up to $10 NZD may apply if required accessories are missing or the item’s condition prevents resale.

How to Return
After your photo inspection is approved, ship the complete product package back to us for processing.

12-Month Warranty

Your Hydrotech bottle is covered by a 12-month warranty against manufacturing defects under normal use.

  1. What’s Covered: Defects in materials or workmanship affecting the glass bottle, ioniser unit, electronics, charging port, and included accessories.

  2. What’s Not Covered: Damage resulting from misuse, accidents, unauthorised modifications, or normal wear and tear; consumable parts (for example, seals and gaskets) after they reach the end of their natural lifespan.

  3. How to File a Claim:
    a. Contact Support: Email support@hydrotechnz.com with your order number and a description of the issue, attaching photos or videos if possible.
    b. Ship for Assessment: Once your claim is approved, send all original items (box, cord, manual, lid, bottle, ioniser) to our Warranty Department. Return shipping is at the customer’s expense; please use a trackable service.
    c. Assessment & Resolution: We will inspect your unit within 5–7 business days of receipt. If covered, we will repair or replace the defective parts and ship them back at our expense within 10 business days. If not covered, we will return your items non-repaired and you will remain responsible for return shipping.

  4. Proof of Purchase: A valid order confirmation or receipt is required to validate your warranty claim.

Privacy Policy

Last Updated: 27 May 2025

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and manage data from visitors to our website, including SMS communications.

Information Collected
Personal Information such as your name, email, shipping & billing addresses, phone number, and payment details when you place an order. Communication Data from messages you send us via email, chat, or social media. SMS Data if you opt in, including your phone number, message content, and timestamps. Usage Data including your IP address, browser type, operating system, referring URLs, access times, pages viewed, and browsing behaviour.

How We Use Your Data
We process and fulfil orders, communicate about your orders or inquiries, provide customer support, send marketing communications where permitted by law, improve and personalise your website experience, detect and prevent fraud, and comply with legal obligations.

SMS Communications
If you opt in, we use SMS to send order status updates & delivery notifications, special promotions or event alerts, and customer support assistance.

Data Sharing
We share your information with third-party service providers (payment processors, couriers, etc.) under strict confidentiality agreements. We may also disclose data when required by law or to protect our rights.

Data Security
We implement industry-standard technical and organisational measures to safeguard your information. However, no method of transmission over the internet is completely secure.

Your Choices
You may opt out of marketing emails via the unsubscribe link (you will continue to receive transactional emails). You can choose not to provide certain information, but this may limit your ability to use some site features.

Policy Updates
We may update this policy at any time by posting a revised version on our website. Continued use after changes constitutes your acceptance.

Contact Us

Need help? Email us at support@hydrotechnz.com.
Thank you for choosing Hydrotech NZ!