POLICIES

At Hydrotech NZ, we strive to provide our customers with the best shopping experience possible. To ensure transparency and clarity, we have outlined our shipping, terms and conditions, warranties, and refund policy below.

Shipping

We offer fast and reliable shipping options to deliver your orders in a timely manner. Our shipping rates are calculated based on the weight and destination of the package. You can choose from various shipping methods during the checkout process. Please note that shipping times may vary depending on your location and the shipping method selected.

Shipping Time Estimate:

• PLEASE ALLOW 2 DAYS PROCESSING FOR ALL ORDERS
• DOMESTIC SHIPPING EXPECT 5 BUSINESS DAYS OR LESS
• INTERNATIONAL SHIPPING EXPECT 15 BUSINESS DAYS OR LESS.
• PLEASE NOTE INTERNATIONAL ORDERS MAY INCUR IMPORT TAXES, WE DO NOT ACCEPT RESPONSIBILITY FOR ANY EXTRA CHARGES.

Terms and Conditions

By using our website and making a purchase, you agree to abide by our terms and conditions. These terms and conditions govern the use of our website, the purchase of products, and any other interactions with HydroTech. It is important to review and understand these terms before proceeding with your purchase.

Warranties

At HydroTech, we stand behind the quality and performance of our products. We offer 6 month warranties on the ioniser to provide you with peace of mind. Our warranties cover manufacturing defects and malfunctions that occur under normal use. If you encounter any issues with your product, please contact our customer support team for assistance.

Refund Policy

We want you to be completely satisfied with your purchase from Hydrotech. If for any reason you are not satisfied, we offer a hassle-free refund policy. You may return your unused and undamaged items within 7 days of receiving the product for a full refund. Please note that certain restrictions may apply, we will not be able to issue a refund if the items returned have been damaged by the customer, or are missing components from the original order. 

Thank you for choosing HydroTech. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help!

Privacy Policy

Privacy Policy for Hydrotech Nz

Last Updated: 17/03/24

Welcome to Hydrotech E-Commerce Website. At Hydrotech, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage the information obtained from visitors to our Website, including our practices regarding SMS data collection.

By accessing or using our Website, you consent to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our Website.

Information We Collect

We collect various types of information from visitors to our Website, including:

1. **Personal Information:** This may include your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase.

2. **Communication Data:** Information that you provide to us when you contact our customer service team or communicate with us via email, chat, or social media.

3. **SMS Data Collection:** If you choose to receive SMS notifications from us, we may collect and store information related to SMS communications. This may include your phone number, message content, and timestamps of messages.

4. **Usage Data:** Information about your interactions with our Website, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. We may also collect data about your browsing behavior and preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

1. Processing and fulfilling your orders.
2. Communicating with you about your orders, account, or inquiries.
3. Providing customer support and assistance.
4. Sending you marketing communications and promotional offers, where permitted by law.
5. Improving and personalising your experience on our Website.
6. Detecting and preventing fraud and unauthorised activities.
7. Complying with legal obligations.

SMS Data Usage

If you opt-in to receive SMS notifications from us, we may use your SMS data for purposes such as:

1. Sending order status updates and delivery notifications.
2. Notifying you about special promotions or events.
3. Providing customer support and assistance.

Disclosure of Information

We may share your personal information with third-party service providers who assist us in operating our Website, processing payments, fulfilling orders, or providing other services. These third parties are contractually obligated to keep your information confidential and are prohibited from using your information for any other purpose.

We may also disclose your information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We take reasonable measures to protect the security of your personal information and have implemented technical and organisational measures to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to use certain features of our Website.

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails we send you. However, you will continue to receive transactional communications related to your account and orders.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Website. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@hydrotechnz.com
Thank you for trusting Hydrotech NZ with your personal information.